A Transaction is almost certainly not processed if: (a) the amount of the deal exceeds your available balance, (b) the Card happens to be reported lost or taken, (c) we’re uncertain whether you have got authorized the Transaction, or (d) there is certainly a dispute involving your available stability. You were entitled to receive Benefits in an amount different than what was credited to your Card Account, you should contact the Agency if you believe.
Issues Making Use Of Your Card
- You may have to go inside to pay if you experience a problem using your Card at the self-service pump of a gas station.
- At the Customer Service number below if you have problems using your Card and you believe you have sufficient available funds for the Transaction, call us.
- While we attempt to contact you if we notice Transactions that are unusual or suspicious, we may place a temporary security “freeze” on your Card.
Record of one’s Transactions, Card Balance & Understand Your Stability
You ought to always check your Card Account balance and deal history for a basis that is regular.
- Record your deals, including Transaction Holds, and that means you know your Card balance.
- Once you withdraw money or create a purchase, you can get a receipt for the Transaction. In many cases, the receipt will indicate your Card balance. Note: Balance information may well not add deals or costs which are nevertheless in procedure and now have not yet settled. The total amount additionally can include payments susceptible to a hold (See Section III, Paragraph B “Transaction Holds”) or even a protection freeze (See Section V, Paragraph 3
- Through the web site, you are able to pick and print transaction history for as much as year for monitoring the deals posted to your Card account. The quantity of your funds that are available additionally available from the receipt you will get whenever you create a withdrawal or balance inquiry at particular ATMs.